shutterstock_101457976.jpg
 

CURATED

cUSTOMER EXPERIENCE

 

The Challenge


It’s simple: companies strive to stand out.

The problem lies in identifying and addressing every customer sensory touchpoint; customer-brand intersection points wherein the customer sees, touches, tastes, hears, or smells. Seeking out a consultant with deep experience in this process of touchpoint identification is challenging, to say the least. Solvenda was born out of the theme park industry, able to provide authentic, highly curated customer experiences. With Solvenda, companies are able to deliver an all inclusive experience in accord with the pulse of their customer’s desires.

subway.jpg

The Process


Every company is different. Every company’s needs are different. The consultant heading any brand initiative must be different. The old adage of when all you have is a hammer, everything looks like a nail is antiquated…current market players have large in house resources that have to be used, regardless of fit. Solvenda is disruptive and has the ability to assemble an arsenal of appropriate resources tailored to fit a company’s needs. No templates, no cookie cutter deliverables,
End customers are looking for authenticity, and will align themselves with a brand that is able to tell a story that resonates. But the question is: how do you deliver an omni-channel experience that is not only relevant & authentic, but resonates with your target market? Solvenda employs insight and experience in brand positioning, design, manufacturing, construction, technology (both online and on site,) and culture development in providing a seamless customer experience.
What sets Solvenda apart from market competitors is a complete absence of vested interest in the implementation process. We’re not a signage manufacturer, product manufacturer, or engineering firm—Solvenda is a trusted advisor with a company’s best interest in mind.

Services:

Spanning from pre-arrival to post-departure, all customer touchpoints must be addressed and orchestrated in order to deliver a seamless customer experience. The brand experience begins when the customer initiates an online search; from website, social media, reviews, and blogs, their impression of your brand before they walk into a brick and mortar retail location, hotel, restaurant, airport, train station, or any other venue is predetermined. The goal is to deliver a truly memorable experience that resonates and connects with your customer, an experience that will create loyal brand evangelists, from the first click.

Services offered:

  • Holistic brand development

  • Brand implementation & project management

  • Brand strategy

  • Livery brand creation & implementation    

  • Interior design & development management

  • Product design & manufacturing consulting

  • Construction management oversight

  • Social media strategy development

  • Guest engagement technology consulting

  • Culture development & sales coaching

  • Signature scent ideation & development

Resnick - portrait.jpg

About:

Steven Resnick is an expert in the art of delivering a curated customer experience. Having successfully started and grown four companies, Steven understands business & financial ramifications from a C-suite vantage point; the fine balance of maximizing customer experience while simultaneously deciding upon an investment level aimed at supporting a positive return.  

Steven’s experience includes:

  • Hospitality, transportation, livery brand design & development

  • Theme park design & development 

  • Brick & mortar retail concept design, development & implementation

  • Large financial institution brand development & rebranding (3000+ locations)

  • Manufacturing & installation of architectural millwork for theme park, retail, hospitality & corporate clients

  • Luxury retail & commercial construction

Contact:

Solvenda
216 Front Street
Key West, FL. 33040

www.solvendausa.com
steven@solvendausa.com

858-353-2981